Privacy Policy offers services related to collecting data and other information regarding healthcare systems in South East European countries, which are of special interest to current and potential users of health care services, as well as the healthcare institutions and providers. Healthgrouper may collect and/or share information, in aggregate and individual form, referring to healthcare providers, offered services, and information regarding medical doctors and dentists of all specializations. Creating provider profile, development and utilization of methodologies of subjective and objective categorization, and collecting data from doctors enables Healthgrouper to increase transparency and choice of health services to the beneficiaries, also offering the possibility to establish institutional and personal healthcare collaboration with your provider or doctor. Regarding all information related to your health condition you should consult your doctor. Distribution of all data goes through, which legally obliges MEDEX Group to enter into binding strategic partnership agreements with partner companies in participating countries.

The Privacy Policy of the international project of Healthgrouper is an integral part of the permanent customer care. This Policy is created to ensure User personal data protection. MEDEX Group and its partner companies are seriously dedicated to protecting privacy, i.e. User personal data protection.

Healthgrouper goal is to ensure that you have fully understood terms and conditions of use. Read carefully the information in the Privacy Policy. Your access, use, or continued use, of this Site will be conclusively deemed acceptance of this Privacy Policy and any changes or modifications to this Privacy Policy, respectively. If you do not accept our Privacy Policy and do not agree to the Terms of Use of this Site, please do not access and use the Site. Please see Healthgrouper's User Agreement for more information on the Terms and Conditions governing the use of this Site.

Data Gathering and Utilization

Personal Data

When using Healthgrouper services Healthgrouper might ask you for identification data, such as Name or Surname, sex and date of birth, place of residence, username, password and contact e-mail address provided at registration process. The Registration process is voluntary, and you as users decide whether or not you will provide the required data in the Healthgrouper’s database. You can also use the website without being registered, but in such case you will not be able to use all services provided by Healthgrouper, as giving reviews for your doctor or provider. Healthgrouper' primary goal in collecting personal information is to deliver a customized and personalized service to you, such as: choosing doctor, dentist, healthcare provider, practice, hospital, laboratory, pharmacy or Spa or any other institution that most suits your needs. For example, you can limit your search to one country, region or town. Further you can search for doctors or dentists by health condition, and will offer you list of doctors or dentists specialists in the required field who already have their profiles at You can search by name of provider or institution, or to adapt your search to the sub groups and subcategories you are offered at the site.

Personal identification data collected can be used to send Users e-mail notification or to adapt specific information that most fit your special needs or interests. Analyzing your personal data, interests and needs, we improve and promote the offered services. If necessary we will produce only summarized data that cannot be connected to any individual. These data are not related to personal data you provide when using the site. They will not be redefined, distributed, published or referred to, except by your request, and according to the legal regulations in the partner countries.

In case of merging or taking over of our company by other company, your personal data will be taken over by the new business partner, under the conditions defined in this Privacy Policy. Healthgrouper can share personal identification data to authorized officials in case of a court order, and other cases defined by legal regulations.

Non-personal Identifying Data

Healthgrouper data that is not personal, but can be identifying, such as IP addresses, or the location of your computer on the Internet, number of visits, browser used, average time spent on the web site. The information is not used for systems administration and troubleshooting purposes, but to improve the site and to report aggregate information to our advertisers and partners. Healthgrouper discloses personal information in aggregate form to third parties or advertisers, in a manner by which you will not be personally identifiable or in a way that it does not reveal demographic data. For example, Healthgrouper might tell an advertiser certain demographic data as how many males and females between 25 and 35 years in age have visited the site over a period of time. This data is considered statistically processed data.

In order to provide the Users with a more personalized, relevant, and intelligent service, Healthgrouper regularly makes improvements to this Site. Based on this, our goal is to allow the advertisers and their partners to offer products and services interesting for the Users and to deliver relevant information to the beneficiaries.

Data collected by the advertisers and their partners will be used to inform the users of their products and/or services more efficiently.

Data Monitoring

"Cookies" are small pieces of information that are stored by your web browser software on your computer's hard drive or temporarily in your computer's memory. Cookies are like small databases that can save any of the types of information noted above. Healthgrouper may place and store Internet cookies on a User's hard drive. Cookies enable Healthgrouper to personalize the viewing experience of a User of this Site. When the User revisits this Site, Healthgrouper can recognize the User by the cookie and customize the User's experience at this Site accordingly. For example, Healthgrouper uses cookies to recognize User access privileges to this Site, track Site usage and traffic patterns, add advertisements for goods or services of interest based on the information submitted by, or inferred by the actions of, the User, and estimate this Site's audience size. Healthgrouper also uses cookies to store User names and passwords that are supplied at registration. If Healthgrouper utilizes cookies in connection with the collection of information for third parties, i.e., advertisers, the relevant advertiser(s) may receive electronic notification when a User views the advertisement.

Healthgrouper may use third party network advertisers to serve advertisements on the Site and may use a traffic measurement service to analyze traffic on the Site. Agencies – advertisers are third parties that display advertisements based on your visits to the Site and other web sites you have visited, which advertisements might be based on information submitted by, or inferred by the actions of you on the Site. Third-party ad serving enables us to target advertisements to you for products and services in which you might be interested. Although advertisers and other companies do not have access to cookies set by the Site, the Site's third party ad network providers, the advertisers, the sponsors, and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have cookies enabled in your browser. These third party cookies are set to, among other things, help deliver advertisements to you that you might be interested in, to prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you.

This Privacy Policy refers only to our website. Third party cookies and web beacons are governed by each third party's specific privacy policy, not this one.

Although most web browsers are initially set up to accept cookies, if you prefer, a User may decline the placement of a cookie on his or her hard drive by using the appropriate feature(s) of one's web browser software (if available) to delete the cookie. Users should understand, however, that certain areas within this Site may not function properly if the web browser will not accept or deletes cookies.

Minors (children)

This Site is not primarily intended for individuals under the age of eighteen (18) ("children"). Accordingly, Healthgrouper will not knowingly collect or post information from children without parental or guardian consent. Moreover, Healthgrouper will not knowingly collect or use any personal data collected from children for any purpose whatsoever, including disclosure to any third party.

Keeping the Site Data Secure

Healthgrouper has implemented a number of security features throughout the Site designed to prevent the data saved on our servers from unauthorized release of or access to personal information. Access to any stored personal information on the Healthgrouper servers is granted only to authorized personnel. Moreover, when a User registers on-line or accesses his or her account information through this Site, Healthgrouper offers the User the ability to use a secure server that encrypts all information a User inputs before it is sent to Healthgrouper.

However, although Healthgrouper has endeavored to create a secure and reliable Site for its Users, the confidentiality of any communication or material transmitted to/from Healthgrouper via this Site or E-mail cannot be guaranteed; Healthgrouper should not be deemed responsible for any actions taken by third parties involving any personal data stored on this Site. When disclosing any personal information, all Users should remain mindful of the fact that it is potentially accessible to the public, and consequently, can be collected and used by others without User consent. Accordingly, Users should consider carefully if they want to submit personal data and sensitive information that they would not want disclosed to the public and should recognize that their use of the Internet and this Site is solely at their own risk. Healthgrouper has no responsibility or liability for the security of personal information transmitted via the Internet, from and to this Site, nor is responsible for any action by third parties. Healthgrouper urges all of its Users to be careful and responsible whenever they are on-line.

Right of Choice to Register and Opt-Out of Healthgrouper' Data Collection and/or Distribution System

Users alone control the submission of personal data. Web site access, registration and submitting personal information is strictly voluntary. Users of this Site have the ability to "opt-out" of having their data shared with third parties or request removal of the User's personal data record from Healthgrouper' database (as described below) or by clicking on the "opt-out" link in any e-mail sent to you by Healthgrouper.

As noted earlier, the collection, use, and distribution of personal data greatly assist Healthgrouper in creating a more personalized and relevant service. Without the use of personal data, Healthgrouper could not deliver its valuable content and services in the most beneficial way. Consequently, if you decide not to submit some personal data, bear in mind that you might not be granted access to all Healthgrouper features and segments.

Other Confidentiality Issues

Healthgrouper gives you the chance to leave reviews regarding the services you have used. Thus your reviews will be disclosed to other site users. Healthgrouper urges the Site Users to be careful when posting reviews not to disclose any personal and/or sensitive information, since it will be available to the public. For further information regarding posting reviews, please read Healthgrouper's posting Guidelines.

Disclosing Personal Information to Third Parties

Healthgrouper will not disclose any personal information, except those that may be shared with third parties who have agreements with us, including marketers, advertisers and other health service providers; in cases when it is required by law to do so; in the event of a transfer of ownership of Healthgrouper, merger or other similar transaction, or as otherwise set forth in this Privacy Policy.

Note that Healthgrouper is not and cannot be responsible for the activities or privacy policies of any third parties. Healthgrouper reserves the right to share or transfer your Registration Information or other information to comply with a legal requirement enforced by the law or other government officials in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Links to External Web Sites and Data Confidentiality

As an additional service to its users, Healthgrouper has included in its Site various programs and tools created and administered by third parties ("Third Party Programs") whereby, as examples, you can schedule doctor or hospital appointments, receive useful items such as information concerning potential diseases/conditions, information about drug alternatives, and tools whereby you can maintain records relating to your condition.

Your use of these Third Party Programs is entirely optional and at your sole discretion. To the extent hyperlinks are utilized to access third party sites, Users should be aware that these third party web sites are not controlled by Healthgrouper and, therefore, are not subject to this Privacy Policy. Consequently, if you choose to use them, some or all of these Third Party Programs, users should check the privacy policies of these individual sites to see how their personal information will be utilized by the proprietors of those third party web sites.

However, if you choose to use some or all of them, then any Private Information you provide as part of the Third Party Program, as well as your Registration Information, will be available to the third party administering that Third Party Program. Healthgrouper will maintain the privacy of your Private Information in Healthgrouper' possession in accordance with the legal regulations of the Republic of Macedonia, but is not responsible for the terms and conditions of the Third Party Programs. Healthgrouper cannot guarantee that any third party will maintain the privacy of Private Information, even if the third party has promised to comply with the legal privacy regulations.

Users should be aware that Healthgrouper is not a proprietor of the products and services offered by Third Parties Programs at the Site. Consequently, Healthgrouper should not be deemed responsible for the quality of the offered services or possible product or service failure and the problems caused by its utilization. The responsibility regarding this issue is solely to the advertiser.

Privacy Policy Changes and Amendments

Healthgrouper reserves the right to change this Privacy Policy, or any other policy or practice, at any time. Amended text of this Privacy policy will be published in this part and comes into force at the day of publishing. It is your responsibility to visit this part and thoroughly read the amendments.

NOTE: Privacy Policy may be different in different participating countries. Users accessing the Site from different countries are advised to read the Privacy Policy in their local language. Your use, or continued use, of this Site will be conclusively deemed acceptance of this Privacy Policy and any changes or modifications to this Privacy Policy, respectively.

Users of this Site can read more information regarding Healthgrouper’s Privacy Policy on

Personal Data Change

At any time, a User may contact Healthgrouper via e-mail to request a change to the User's personal data record maintained by Healthgrouper, or removal of the User's personal data record from Healthgrouper' database.

Users may send their requests to the following e-mail address The Request should include user’s name and surname, address, e-mail and the data requested to change. In the event Healthgrouper receives such a request, it may require the User to confirm or verify any change to the User's personal record.

Contact Information

Healthgrouper welcomes questions or comments Users may have regarding this Privacy Policy or the use of your personal data. Please send any questions or comments to Healthgrouper at Users will receive answer to their questions within 24 hours of receiving the request.